Responsible Gambling at Ricky Casino

Gambling is entertainment — and like any form of entertainment it works best when it stays within limits you choose in advance. This page explains the tools Ricky Casino provides to Australian players, how to set them up, and where to find independent support if you or someone close to you is concerned about gambling behaviour.

All tools described here are available free of charge to every registered player.

Know the Warning Signs Before You Need To

Problem gambling often starts gradually. These patterns are worth watching for:

• Spending more than you planned in a session, regularly

• Chasing losses — depositing again to win back what you lost

• Borrowing money or using bill funds to gamble

• Feeling anxious, irritable or preoccupied when not gambling

• Hiding your gambling activity from family or friends

• Gambling as a way to cope with stress, boredom or low mood

Recognising one or more of these patterns is not a judgement — it is useful information. The tools below are most effective when used early.

Tools Available in Your Ricky Casino Account

Deposit Limits

Set a maximum amount you can deposit over any rolling period:

• Daily limit — resets every 24 hours

• Weekly limit — resets every seven days

• Monthly limit — resets on the same calendar date each month

You can reduce a limit immediately. Increases take effect after a 72-hour cooling-off period — this delay is intentional, to prevent impulsive reversals. Set your limits in Account Settings → Responsible Gambling → Deposit Limits.

Loss Limits

A loss limit caps how much you can lose in a defined period before further play is blocked until the period resets. Loss limits work independently from deposit limits; you can run both at the same time.

Session Time Limits and Reminders

Set a maximum session length (in minutes) and choose whether you want a reminder when you approach it. Once the session limit expires, the game closes automatically. Reminders appear as an on-screen notification before the limit is reached.

Cooling-Off Period (24-Hour Lock)

Accessible directly from the Responsible Gambling section of account settings. A cooling-off period locks your account for 24 hours — you cannot log in, deposit or play during this time. This is the quickest tool for creating immediate distance if you feel a session is going in the wrong direction.

Reality Check Notifications

At the interval you choose (every 30, 60 or 90 minutes), Ricky Casino displays a summary of how long you have been playing and your net session result. You can set this reminder when you first log in to a session.

Self-Exclusion

Self-exclusion closes your account for a defined period or permanently:

Self-exclusion takes effect within 24 hours of your request. To begin the process, contact our support team via email and state your chosen period in writing. During exclusion, any promotional emails from Ricky Casino are also suspended.

If you are in a gambling crisis right now, do not wait for an email response — call Gambling Help Online on 1800 858 858 immediately (free, 24/7).

Independent Australian Support Services

These organisations are funded independently of the gambling industry. All services are free.

Family members and friends of people experiencing gambling harm can also contact Gambling Help Online — support extends beyond the individual player.

Protecting Underage Players

Ricky Casino strictly prohibits anyone under the age of 18 from registering or playing. Age verification is conducted during the KYC process and may be requested at any point.

If you share your device with minors, we recommend:

• Logging out after every session and not saving your password

• Using parental-control software such as Gamban or Net Nanny on shared devices

• Keeping account credentials private

If you believe an underage person has accessed your account, notify our support team immediately at [email protected].